Carlo receives a Home Care Package which supports him to stay in his home. Carlo’s granddaughter contacted Older Persons Advocacy Network because she was concerned that her Italian speaking grandfather was not able to communicate with his service provider about being unhappy. Carlo was wanting to attend the Italian Club once a week and have the service provider drive him there. He was also concerned about some inconsistencies in the invoicing for his services.

An advocate met with Carlo, his granddaughter and an interpreter and was able to learn what the issues were for Carlo and what needed to be addressed. The advocate supported Carlo to meet with his Service Provider and express his concerns. A review of the Home Care Package was arranged and new services were put in place to accommodate his trips to the Italian Club. Carlo now feels more settled in his routines and knows he can contact OPAN to assist if more issues arise in the future.