Older Persons Advocacy Network
Please watch the below training video then proceed to the quiz.
Question: OPAN is a national network of 9 service delivery organisations across Australia and the National Secretariat. OPAN ensures a national voice and consistent advocacy across Australia. What is their role?
Each service delivery organisation provides individual advocacy support for people receiving aged care services and/or their representative.
Services are free, independent and confidential.
Standing alongside an individual, ensuring their voice is heard and supporting them to raise their concerns and issues.
Correct Answer: All of the above.
Question: What is advocacy?
Correct Answer: Advocacy is the process of standing behind, beside and before someone supporting them to understand and exercise their rights.
Advocacy is the process of telling someone what to do.
Advocacy is the process of setting rules for a group of people.
Advocacy is the process of listening to someone and telling them to talk to someone that knows more.
Question: How was OPAN able to support Alice?
OPAN could not support Alice as she lived at home.
OPAN supported Alice by teaching her how to cook her meals on a gas cooker.
Correct Answer: OPAN supported Alice to live at home independently by linking her to aged care services and supports.
OPAN supported Alice by encouraging her to move into residential care.
Question: What can you do if you feel the rights of an older person are not being upheld?
Inform/provide them with the Charter of Aged Care Rights or OPAN brochure.
Inform/provide them that they have the right to be treated with dignity and respect.
Inform your CVS Program Coordinator about any concerns you have.
Correct Answer: All of the above.
Question: There are 7 types of Elder Abuse. Tick all of the following which are forms of abuse.
Correct Answer: Forced isolation including restricting or stopping social contacts with others.
Encouraging an older person to eat a balanced diet and taking them out for a walk.
Correct Answer: Illegal or improper use of person’s money or assets.
Correct Answer: Language or actions that intimidate, cause fear of violence, isolation or feelings of powerlessness.
Question: Unexplained behaviour changes e.g. Withdrawal, sadness, fear or anxiety
Correct Answer: True
Question: Watching a boring tv show
Correct Answer: False
Question: Unexplained injuries or bruising
Question: Supporting an older person to choose who visits them
Question: Providing nutritious food daily to an older person
Question: Unexplained soreness or infections
Question: Unexplained weight and health changes
Question: Poor hygiene
Question: As a CVS Visitor and you are concerned about potential Elder Abuse you must: (tick all correct responses)
Ignore the situation
Correct Answer: Not ignore the situation
Correct Answer: If you feel comfortable, and it is safe to do so, ask the older person are they OK, ensuring they understand you will respect their privacy
Correct Answer: Raise your concerns with your CVS Program Coordinator as soon as possible
Your certificate will be emailed to you upon hitting the submit button
Is there a question you’d like to ask OPAN about advocacy or how to support your care recipient? You don’t need to provide your name or details. Call the Advocacy Line 1800 700 600 or complete the following form – a team member will get back to you shortly.
I’m currently a CVS volunteer* YesNo
State or territory*
The organisation where I volunteer is
Subscribe to OPAN news and find out about further resources and training.
To make sure you stay updated with all OPAN news, sign up to receive emails from us.