Older Persons Advocacy Network organisations provide information about aged care service provision and the rights and responsibilities of consumers of Commonwealth funded aged care services.
Information can be provided to people receiving care, their carers, family members, service providers, other third parties, or members of the public.
Many of the people who seek information from Older Persons Advocacy Network organisations are people who are happy to access services or make complaints themselves, but want to get their facts straight first.
Older Persons Advocacy Network organisations specifically provide information on:
- accessing and interacting with the aged care service system.
- the rights and responsibilities of Commonwealth funded aged care consumers.
- options and potential strategies for raising and addressing concerns about care services.
- complaints processes.
- advocacy supports, including connection to an advocate when required.
- appropriate referrals for other services or out of scope issues.
You can request information from the Older Persons Advocacy Network organisation in your area via:
Phone: 1800 700 600.
Online enquiry click here.
Information provided by OPAN organisations is:
- independent from aged care service provision.
- free and accessible to people with diverse needs.
- available in a range of formats including over the phone, electronic, in print and face to face where required and practical.
- respectful of people wishing to remain anonymous.
- supportive of informed decision making and self-advocacy.
Information about Aged Care Services.
Accessing aged care services.
My Aged Care is the main entry point into the aged care system in Australia.
My Aged Care can make arrangements for an assessment to determine your eligibility for Commonwealth funded aged care services.
My Aged Care can also provide information on a range of topics including fees and charges, financial hardship provisions, residential respite, end of life care and more.
The service finders on the My Aged Care website can help you locate and compare the services in your area.
My Aged care can be contacted via
Phone: 1800 200 422.
For support to engage with My Aged Care or to raise a concern about My Aged Care, Contact Us.
Aged Care Complaints.
Older Persons Advocacy Network organisations can provide you with support to raise and address concerns you may be having with your aged care service provider.
You may also choose to formally lodge a complaint about a commonwealth funded aged care service directly through the Aged Care Complaints Commissioner. We can also provide support with this.
You can contact the Aged care Complaints Commissioner via
Phone: 1800 550 552.
For support making a complaint to the Aged Care Complaints Commission you can Contact Us.
Aged care rights and responsibilities.
If you receive aged care services, you have rights and responsibilities.
For residential care, refer to the Charter of Care Recipients’ Rights and Responsibilities – Residential Care.
For home care , refer to the Charter of Rights and Responsibilities – Home Care.
The Commonwealth government is developing a single new aged care charter of rights. OPAN is part of the co-design process.
The Commonwealth government has also developed new aged care standards which are expected to become law in July 2018 and will be used to assess and accredit all Commonwealth funded aged care services from July 2019.
For more information about your rights and responsibilities contact us.
Aged Care Legislation.
The Aged Care Act 1997 (the Act) and associated Aged Care Principles set out the legislative framework for the funding and regulation of aged care.
For the latest version of the Aged Care Act 1997 visit the Australian Government’s Department of Health.
The Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The Carer Gateway also features an interactive service finder that helps carers connect to local support services.
You can access the Carer Gateway via
Phone 1800 422 737.
You can also contact Carers Australia. Carers Australia is the national peak body representing Australia’s carers.
For more information about the support offered by Carers Australia visit www.carersaustralia.com.au or phone 1800 242 636.
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