Supporting residents and families in aged care Dec 2021
Please watch this family Zoom meeting for information pertaining to residential aged care facility (RACF) COVID-19 outbreaks. It answers frequently asked questions and features representatives from:
Professor Michael Kidd, Deputy Chief Medical Officer, Department of Health
Lisa Peterson, Associate Secretary Vaccine Taskforce, Department of Health
Janet Anderson, Commissioner, Aged Care Quality and Safety Commission
Craig Gear, CEO, Older Persons Advocacy Network
Margaret Crothers, Advocate, Regional Coordinator, Seniors Rights Service
Dr John Cullen, Senior Specialist, Geriatric Medicine: Concord HospitalJo Holden, Director, State Health HEOC Aged Care|COVID-19 Response State Health Emergency Operations Centre, NSW Health
Hosted by Kyle Olsen
In June, 2021 we invited older people living in residential aged care and their families to a Zoom meeting to ask questions about the COVID-19 outbreak.
As this meeting was recorded in June, 2021 it does contain some information that is now out of date.
Please note the new updates below.
For updated information in your state or territory about COVID-19 and aged care (residential and community care) including visiting aged care homes, please browse our COVID-19 information page.
View and download the updated Industry Code for Visiting Aged Care Homes – 22 December, 2021.
The updated ‘Industry Code for Visiting Aged Care Homes‘, aims to balance best practice safety measures in aged care with the rights and mental health of older people across Australia. The Code includes an ‘Essential Visitor’ policy which requires that residents are always permitted to have at least one visitor, regardless of the COVID outbreak status. The Code defines three classifications of such Essential Visitors – ‘Partners in Care’, ‘Named Visitors’ and ‘End of Life Care’. The Code outlines three levels of visitor access, each with its own infection prevention and control measures, ranging from Green when there is little or no COVID threat to Red when there is an outbreak in a facility. There may be times where the public health orders may require tighter restrictions. In the absence of these, visits should then occur in line with the Industry Code. Speak first to your provider and ask them about visits in line with the Industry Code.
Read more about partnerships in care safely while COVID-19 remains an ongoing risk (Factsheet from Aged Care Quality and Safety Commission).
The Stay Connected Line (1800001321) is no longer in service. Service options to connect socially isolated or lonely older people to their communities can be explored on our new Stay Connected page or call 1800 700 600 to be connected to an aged care advocate.
If you, or your family member in residential aged care or home care are seeking support to address issues or concerns with your aged care provider, contact us on 1800 700 600 for free and confidential help from an experienced advocate. You will be connected to the network member in your state or territory.
If you or someone you know needs it, the Australian Centre for Grief and Bereavement offers free trauma, grief, loss and bereavement services due to COVID-19 for aged care residents, home care recipients and their families. You can contact them on 1800 22 22 00 or by downloading the MyGrief App. You can also email them at email@example.com Resources and support is available in 12 languages: English, Arabic, Czech, Farsi, French, Italian, Japanese, Maltese, Sinhala, Tamil, Spanish, Yiddish.