Free online training to increase understanding and access of aged care advocacy
A free online training for aged care professionals to increase their understanding and access of advocacy has been developed by Australia’s peak body for aged care advocacy, the Older Persons Advocacy Network. The course is also available to other health professionals, carers, volunteers, and visitors.
The free course Talk to Us First, outlines aged care advocacy alongside a series of videos portraying scenarios encountered by advocates. By engaging with this program, aged care workers will have an increased understanding of advocacy services and the significant role aged care advocates play. Importantly, those who complete the training will have a much greater understanding of the rights of older people and the role they have in ensuring older people feel safe, encouraged, and supported to give feedback or make a complaint.
Aged care workers will gain a certificate of completion which will demonstrate they are working towards the Aged Care Quality Standard 6: Feedback and Complaints. The course is self paced, accessible online at all times and usually takes less than one hour to complete.