Education for providers
Older Persons Advocacy Network organisations offer education and information to providers of Commonwealth funded aged care services. This education explores the topic What is Advocacy? in the context of the National Aged Care Advocacy Program (NACAP).
Provider education aims to remind providers of the rights and responsibilities of consumers receiving Commonwealth funded aged care services. It also informs providers on the important role advocacy can play in continuous quality improvement.
Older Persons Advocacy Network organisations in some states can also offer individually tailored education on a fee for service basis to suit the needs of your organisation.
Please contact the Older Persons Advocacy Network organisation in your state to discuss your provider education needs, or complete the education request form below.
For more information please refer to our consumer education section.
Who can register?
Education sessions for Commonwealth funded aged care service providers are targeted at:
- personal care staff
- Social Support staff
- nursing and allied health staff
- case managers and Care Coordinators
- Quality Managers
Education sessions for care recipients are targeted at:
- groups of people receiving Commonwealth funded aged care services
- people residing in residential aged care, often at resident meetings
- community based respite groups.
To book a face to face education session for your staff or care recipients at your organisation complete the request form, or contact your state/territory Older Persons Advocacy Network organisation
Talk to Us First training – Aged Care Advocacy
Talk to Us First is a series of video resources that are dedicated to supporting Aged Care Workers and Service Providers. There are questionnaires both before and after the videos that must be completed in order to obtain a Certificate of Completion.
Talk to Us First has been designed to train the aged care workforce to ensure that the new Quality Standards surrounding advocacy are met, with a particular emphasis on understanding the aged care advocacy role and how best to provide support for older people and their families.
Aged Care consumers have rights and you can make a difference. This training will increase understanding of the advocate’s role in supporting residents and consumers to raise and rectify their concerns early, as well as increasing awareness of how to access advocacy services through OPAN.