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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm
Home News and media centre News Important Security Notice

Important Security Notice

An unauthorised email titled “The National Advocate – Special Appeal” has been distributed from a third party mailing system.

Please do not click any links, open attachments, or provide any personal information in response to this email.

We are actively investigating the incident and implementing additional security measures. We apologise for any concern caused and will share updates as they become available.

Thank you for your understanding and vigilance

Karen Doyle,
Director Operations

The following services are available to provide support:

  • Australian Cyber Security Hotline: This hotline provides 24/7 advice and support for individuals dealing with cyber security threats. Call them on 1300 292 371. 
  • Scamwatch: If older people believe they’ve been scammed, they should report it to Scamwatch and seek advice on how to proceed. Lodge a report at scamwatch.gov.au 
  • If an individual has donated to the scam, they should contact their bank immediately to report it. They should monitor their accounts for suspicious activity, and if needed, notify a family member or trusted supporter.
  • For information and practical guides on how to stay safe online, visit the Australian Cyber Security Centre’s website here.