Aged care act spotlight: Navigating aged care complaints
Every older person has the right to quality aged care – and the right to speak up when they’re not getting it. In this OPAN webinar, our panel of experts will discuss the aged care complaints process. Including what’s changed under the new Act, the role of mediation in resolving complaints, what to do if your rights have been breached, and how to seek a review of a decision. We’ll also explore the expanded powers of the new Complaints Commissioner and what they mean for older people.
Panel
- Craig gear, CEO, Older Persons Advocacy Network (OPAN)
- Treasure Jennings, Aged Care Complaints Commissioner Aged Care Quality & Safety Commission
- Joe Alvaro, National Older Persons Reference Group member Older Persons Advocacy Network (OPAN)
- Joanne Watts, Team Leader & Advocate Aged Rights Advocacy Service (OPAN SA Member)
Webinar Resources
OPAN
- Information, tools and resources to help older people speak up OPAN Self-advocacy toolkit
- Explore more information about the new Aged Care Act
Aged Care Quality & Safety Commission
- General information & resources about raising a complaint
- Read the Fact sheet about raising a concern or complaint
- Download policy handbook for complaints
- View the Statement of Rights & Quality Standards fact sheet
- Information on the Aged Care Quality Standards
Other links
- Services Australia – complaints & feedback information on how to submit a complaint, suggestion or compliment
- My Aged Care – Raising complaints Information, FAQs & resources