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Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home Education Training for aged care professionals

Training for aged care professionals

Free information and education sessions

OPAN’s free education and information sessions support providers to meet their obligations under the Charter of Aged Care Rights and Aged Care Quality Standards.

Topics include:

  • the rights of older people and provider responsibilities
  • advocacy and self-advocacy
  • complaints and the Serious Incidents Response Scheme (SIRS)
  • identifying and responding to abuse.

Advocates tailor these sessions to meet your specific needs. They can be delivered in community and aged care settings across Australia. 

Book free education and information sessions

To enquire about an education or information session, complete the form or call 1800 700 600. You will be contacted by the network member organisation in your state or territory.

eLearning opportunities

Specialised online training around the rights of older people, provider responsibilities and identifying and responding to abuse. Learn more about the course below. 

Talk to Us First

A short, self-paced training module that covers the rights of older people seeking or receiving government-funded aged care services, provider responsibilities, and the role advocates play in resolving issues and concerns.

A certificate of completion supports aged care providers and professionals to meet Aged Care Quality Standards 6, ensuring older people feel safe, encouraged, and supported to give feedback or make a complaint.

Talk to Us First takes 30-45 minutes to complete.

Talk to Us First training information sheet

Abuse of the Older Person 

Abuse of the Older Person: eLearning Program for Health and Aged Care Professionals supports the response to suspected, witnessed, or disclosed abuse of older people.

The free, self-paced training is delivered by experts and can be used to apply for continuing professional development.

Abuse of the Older Person program information sheet

Responding to and preventing sexual assault in Residential Aged Care – Facilitator course

This online facilitator course has been developed as part of the #ReadyToListen project. It is aimed at aged care educators and supports the training of residential aged care workers in understanding the risk and indicators of sexual assault and believing those who disclose.

The course includes practical strategies and learning activities with downloadable resources. 

Online facilitator course information sheet