Webinar – Getting the services you need: Support at home
Understanding what to expect from aged care services enables you to stay informed, maintain your independence and make decisions that reflect your needs and preferences. In this OPAN webinar, we covered what you need to know about service agreements, how fee waivers and the financial hardship application process work, and the role of care management. We also explored the steps you can take if your services aren’t meeting your needs.
Panel
- Kyle Olsen, Presenter Older Persons Advocacy Network (OPAN)
- Susan Trainor, Assistant Secretary, Contributions & Accommodation Reform Branch Department of Health, Disability & Ageing
- Steve Sellen, General Manager, Home Care Anglicare
- Jane Sullivan, Financial Advocacy Officer Elder Rights Australia (OPAN VIC Member)
Webinar Resources
OPAN
- Information, tools and resources to help older people speak up OPAN Self Advocacy Toolkit
- Watch our past webinar Support at Home: costs & fees
- Explore more information about the New Aged Care Act
Department of Health, Disability & Ageing
- View the Pricing for Support at Home Online resource & links to pricing guides
- Download the Consumer protections for Support at Home fact Sheet
- Learn about the New Aged Care Act
My Aged Care
- Download booklet Your guide to ongoing Support at Home services
- Use the Find-a-Provider Tool
- View the Support at Home fee estimator
- View the Financial hardship assistance page
Aged Care Quality & Safety Commission
- Read the Raising a complaint Raising a concern or complaint fact sheet
- Read the Statement of Rights Fact sheet
- View information and links on the Aged Care Quality Standards
Services Australia
- Services Australia
- Link to form for Aged Care claim for financial hardship assistance