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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Notice: We’re updating this website to reflect changes under the new Aged Care Act, commencing 1 November 2025

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Self-advocacy toolkit Your aged care options Support at Home

Support at Home

The content on this page has been updated to align with the new Aged Care Act, which came into effect 1 November 2025.

Support at Home provides coordinated care and services to help you live independently at home.

There are 8 levels of support, ranging from ‘basic’ to ‘high-level’ care needs.

Support at Home can be used to purchase a range of care and services, including

  • clinical care (such as nursing care and allied health)
  • independence services (such as showering, transport and social support) and
  • everyday living services (such as cleaning, gardening and meals).  

The Support at Home Program also has three short-term pathways

  • Assistive Technology and Home Modifications scheme – to help you get the home modifications and equipment that you need
  • Restorative Care Pathway – to help you regain your independence after illness or injury and reduce the need for ongoing care.
  • End-of-Life Pathway -to support comfort, dignity and choice at the end of life. 

Your aged care assessment will determine which levels and types of support you are eligible for.

Watch OPAN's webinar on Support at Home costs and fees​

The new Support at Home program replace the Home Care Packages (HCP) program and Short-Term Restorative Care (STRC). Watch our panel of experts explore how the changes will affect what you pay for Support at Home.

Documents and external links

Learn more about the Support at Home program. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

Screenshot of the My Aged Care webpage titled ‘Support at Home program’. The page explains the new program launched in November 2025, outlining available services, funding classifications, and short-term pathways such as restorative care, assistive technology, and end-of-life support. It includes sections on how the program works, costs, wait times, and personal stories from people receiving Support at Home services

Support at Home program

The My Aged Care website provides information about the Support at Home program, which helps older Australians stay independent for longer by offering access to personalised services, equipment, and home modifications based on individual care needs.

How the new Aged Care Act will affect what you pay for | In - home aged care

Download OPAN’s In-home Aged Care information sheet to see how the new Aged Care Act will change what you pay and the services you receive. It explains the Support at Home program, funding arrangements, and protections like lifetime caps and hardship support.

Screenshot of the Department of Health, Disability and Ageing webpage titled ‘About the Support at Home program’. The page explains how the program provides government-funded aged care services to help older people live independently at home, outlines its classifications and short-term pathways, and details its purpose, staged introduction, and links to related resources

About the Support at Home program

The Australian Government Department of Health, Disability and Ageing website explains the Support at Home program, which delivers government-funded aged care services to help older Australians stay at home longer. 

Need more support?
Call 1800 700 600