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Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home Diversity resources Case studies and examples of inclusive planning and practice in action

Case studies and examples of inclusive planning and practice in action

Centre for Cultural Diversity in Ageing (CCDA) (2021) Innovative Approaches to Inclusive Practice by Leaders in the Aged Care Sector (video). Available from: https://www.culturaldiversity.com.au/good-practice-stories/704-innovative-approaches

Aged Care Quality and Safety Commission (ACQSC) Quality Standards: Case studies (including a number of case studies that relate specifically to respecting identity, culture and diversity). Available from: https://www.agedcarequality.gov.au/providers/standards/case-studies

Bolton Clarke (2022) Digital Diversity Stories (short audio stories). Available from: http://boltonclarke02.wpengine.com/working-with-diversity/

KeepAble. Interviews and Success stories. Available from: https://keepable.com.au/for-client-and-community/interviews-and-success-stories/

Department of Health (DH) (2019) Aged Care Diversity Framework: Aged care provider action plans. These include case studies that reflect inclusive service provision. The action plans are available from: https://www.health.gov.au/resources/collections/aged-care-diversity-framework-action-plans

The collection includes the following action plans for aged care providers:

  • Shared Actions to Support all Diverse Older People
  • Aboriginal and Torres Strait Islander People
  • Older CALD People
  • LGBTI Elders

Latham, J & Barrett, C (2015) Gender is just part of who I am: Stories from Trans Australians. (includes a number of case studies and reflection questions) Australian Research Centre in Sex, Health and Society (ARCSHS). Available here.

Centre for Cultural Diversity in Ageing (CCDA) Good practice Stories. Available from: https://www.culturaldiversity.com.au/good-practice-stories

World Health Organization (WHO) Global Database of Age-friendly Practices. Available from: https://extranet.who.int/agefriendlyworld/afp/

HammondCare. Changing lives through art (video). Available from: https://www.hammond.com.au/services/positive-ageing

Inner North West Primary Care Partnership (INWPCP) Walk with Us (video). The film aims to encourage mainstream community/health organisations to be more culturally inclusive, so that more Aboriginal and Torres Strait Islander people access their services. Available from: https://vimeo.com/209850039

Central Victorian Primary Care Partnership (CVPCP) Paul Chapman’s Story: Taking care of cultural and spiritual wellness. Video and guide. Available from:
https://keepable.com.au/for-client-and-community/interviews-and-success-stories/personal-perspective-taking-care-of-cultural-and-spiritual-wellness/