Explore the resources below:
Please note: Many of the concepts and characteristics described in this training do not have universally agreed definitions or consistent ways of using terminology. We recognise that language around diversity and service delivery is constantly evolving. Our choice of terminology has been guided by our key stakeholders who represent experts in the field, peak bodies, specialist agencies and service providers. The Department of Health and Aged Care is also working on developing consistent terminology for use across the sector.
For the purpose of this training, we have used the following terms:
In alignment with the National Carer Recognition Act 2010, aged care legislation, policy and practice guidelines recognises the vital role of carers and the importance of care relationships. Aged care providers should consider the unique needs of carers in the design and delivery of services.
Consumers can include past, current or potential clients/residents and carers.
Staff / Workforce – paid and unpaid staff (volunteers) across all parts of the organisation. Everyone has a role to play in safe and inclusive service delivery. This includes governance and executive leaders, service delivery staff and other programs (e.g. kitchen and facilities staff, Human Resources, Quality, Communications, ITC etc.)
Glossaries of key terminology are available from: