From 1 November 2025, older people will have stronger protections under a new rights-based Aged Care Act.
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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Who's missing ?

PLANNING FOR DIVERSITY

Meet your reporting requirements under the new Aged Care Act. Attend OPAN’s free training aimed at aged care providers to better plan, deliver and report on what you have implemented to support a diverse and inclusive environment for older people and your aged care workers.

These workshops acted as a catalyst for a significant cultural and mindset shift within our team. They played an essential role in facilitating the intergration of diversity plans and change into our processes and services
Workshop participant

Why should you attend?

Meet your reporting obligations under the Aged Care Act 2024 Rule 166-710 1(c)

Understand and plan for all 13 diversity groups
Get access to practical tools
  • Training workbooks
  • Diversity data dashboards
  • Planning templates
  • Real-world inclusion strategies
Aligned with
  • Aged Care Act 2024
  • Strengthened Aged Care Quality Standards
  • Statement of rights
  • Aged Care Worker Code of Conduct
Most valuable take away for me in this workshop is how this workshop brought me back to how important diversity is for each resident and how diversity is not just about from whether they are indigenous or nationality. The workshop helped me to think more
SA workshop participant

Who is the training for?

This workshop series is tailored for
  • Quality managers
  • The person responsible for quality improvement, compliance and service planning

What providers are saying after attending the training

97.6% felt more equipped to identify access barriers

95% felt more competent in planning for diversity

There were so many valuable elements to this workshop. Firstly, the facilitation was fabulous. Engaging, warm and so knowledgeable. Content was relevant and meaningful, activities were worthwhile and informative.
WA workshop participant

2-part workshop

This practical, interactive 2-day workshop series is coming to your state/territory.  

The following modules will be covered

Understanding your rights  

Using stakeholders/data to understand your community, collecting information from older people about their identity.

Promoting service accessibility  

Individual, organisational and cultural/ social influences, barriers to service access and their impact on older people.

Opportunities to act

Eight areas to target in relation to Aged Care Quality and Safety Standards

The diversity planning process

Setting goals, monitoring progress, example templates for policy and procedures.

Light refreshments and lunch will be served at each day of the workshop 

The professional way the workshop was presented and the resources. Very engaging
NT workshop participant

Did you know there are 13 diversity groups defined in the new Aged Care Act

  • Aboriginal or Torres Strait Islander persons, including those from stolen generations
  • Veterans or war widows
  • People from culturally, ethnically and linguistically diverse backgrounds
  • Financially or socially disadvantaged
  • People who are experiencing or at risk of homelessness
  • Parents and children who are separated by forced adoption or removal
  • Adult survivors of institutional child sexual abuse
  • Care leavers, including Forgotten Australians and former child migrants placed in out of home care
  • Lesbian, gay, bisexual, trans/transgender or intersex or other sexual orientations or are gender diverse or bodily diverse
  • People with disability or mental ill health
  • People who are neurodivergent
  • People who are deaf, deafblind, vision impaired or hard of hearing
  • People who live in rural, remote or very remote areas
Just left with a strong desire to start fully implementing a plan that addresses the gaps for our program
QLD workshop participant
View planning diversity in action
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Mary's story

Planning for diversity

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Alison's story

Planning for diversity

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Leona's story

Planning for diversity