Free information and education sessions
OPAN’s free education and information sessions support providers to meet their obligations under the Charter of Aged Care Rights and Aged Care Quality Standards.
Topics include:
- the rights of older people and provider responsibilities
- advocacy and self-advocacy
- complaints and the Serious Incidents Response Scheme (SIRS)
- identifying and responding to abuse.
Advocates tailor these sessions to meet your specific needs. They can be delivered in community and aged care settings across Australia.
Book free education and information sessions
To enquire about an education or information session, complete the form or call 1800 700 600. You will be contacted by the network member organisation in your state or territory.
eLearning opportunities
Specialised online training around the rights of older people, provider responsibilities and identifying and responding to abuse. Learn more about the course below.
Supported decision-making
The eLearning program for aged care workers, professionals and providers explains supported decision-making under the Aged Care Act 2024, provider obligations, how it applies in practice, the role of registered supporters, and how independent aged care advocates can assist with supported decision-making.
Participants who complete the program will receive a certificate of completion, demonstrating that they are working towards Aged Care Quality Standard 1.3.
Diversity eLearning
Who’s missing from your aged care service?
This eLearning course helps providers plan and deliver inclusive services for older people. It gives practical strategies to identify and address barriers, demonstrate compliance with Aged Care Quality Standards, and embed diversity within continuous improvement.
Participants receive expert resources, workbooks, and a certificate of completion, designed for staff responsible for service planning, quality improvement, or compliance.
Talk to Us First
A short, self-paced training module that covers the rights of older people seeking or receiving government-funded aged care services, provider responsibilities, and the role advocates play in resolving issues and concerns.
A certificate of completion supports aged care providers and professionals to meet Aged Care Quality Standard 2.6, ensuring older people feel safe, encouraged, and supported to give feedback or make a complaint.
Talk to Us First takes 30 minutes to complete.
Abuse of the Older Person
Abuse of the Older Person: eLearning Program for Health and Aged Care Professionals supports the response to suspected, witnessed, or disclosed abuse of older people.
The free, self-paced training is delivered by experts and can be used to apply for continuing professional development.
Responding to and preventing sexual assault in Residential Aged Care – Facilitator course
This online facilitator course has been developed as part of the #ReadyToListen project. It is aimed at aged care educators and supports the training of residential aged care workers in understanding the risk and indicators of sexual assault and believing those who disclose.
The course includes practical strategies and learning activities with downloadable resources.
