Understanding complaints, open disclosure and more

Webinar | Understanding complaints, open disclosure and more

Date: Tuesday 10 December 2024
Time: 1 – 2 pm AEDT

Join our webinar as we explore what happens when things go wrong with your aged care service, and with the help of our expert panel, delve into effective complaints handling.

Panellists:

Louise Macleod, Complaints Commissioner, Aged Care Quality and Safety Commission
Amina Schipp, Member, OPAN’s National Older Persons Reference Group
Craig Gear, CEO, OPAN

Hosted by Kyle Olsen

Time:

ACT, NSW, VIC, TAS: 1 pm
SA: 12.30 pm
QLD: 12 pm
NT: 11:30 am
WA: 10am

Education

Information sessions

Training for professionals

Acknowledgement of Traditional Owners

We acknowledge the Traditional Owners of the lands on which we work and recognise that it always has been, and always will be, Aboriginal land.
We honour the strength and resilience of Aboriginal and Torres Strait Islander peoples and pay our respects to all Elders past and present.

Diversity

Consistent with the vision of the aged care sector’s Aged Care Diversity Framework, our work aims for all older people to experience a high quality aged care system that ensures equitable access and outcomes and embraces their diverse characteristics and life experiences.

Aged Care Advocacy Line 8am – 8pm Mon – Fri | 10am – 4pm Sat

This number will connect you with the aged care advocacy organisation in your state or territory.