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Updated as of: 20 February 2025
The Australian Parliament passed the Aged Care Bill 2024 on 25 November 2024. It will commence on 1 July 2025. OPAN has identified 7 key areas of change, summarised below. There are additional details to be worked through in the form of subordinate legislation (or Rules). You can find information further down on how you can have your say on the Rules.
We will continue to update this dedicated new Aged Care Act webpage as new information becomes available. You will also find handy links to resources and fact sheets to help you better navigate and understand the upcoming changes.
Enshrining the rights of older people in legislation was a historic moment for older people, but the reform process has only just begun. OPAN is committed to ensuring older people have a voice in the implementation of the Act.
Why does Australia need a new Aged Care Act?
The current Aged Care Act is a provider-centred model structured around how aged care service providers receive and administer funding. The Royal Commission into Aged Care Quality and Safety said it was no longer fit for purpose and recommended a new Act focused on older people and their rights.
7 key changes for older people, families and other representatives
1. A rights-based focus
The new Act introduces a Statement of Rights*, which outlines the rights of older people when seeking or accessing government-funded aged care services. It includes rights like independence and autonomy, respect for privacy, safe and quality care, and the right to raise issues without fear of reprisal. Aged care service providers will have a positive duty to understand and deliver services to older people in line with the Statement of Rights.
*The Statement of Rights replaces the Charter of Aged Care Rights, which was a requirement of the old Act.
2. Enhanced quality standards
Strengthened Aged Care Quality Standards will be introduced with the commencement of the new Act from 1 July 2025. Aged Care Quality Standards are a set of requirements that define what good care looks like. The strengthened standards will make it clear what older people can expect from aged care service providers and workers. Under the strengthened standards, providers must actively include older people in the planning and management of their care to ensure care is safe, high-quality and tailored to the needs of the older person.
3. Greater protections when you speak up
The new Act increases protections for whistleblowers – people who call out issues. Older people, families, representatives, and aged care workers can report a person or organisation who has not followed aged care law without fear that they will be punished or treated unfairly.
4. Safeguards around decision-making
The new Act embeds supported decision-making into the legislation to ensure people have control and choice over their own life and care. Older people can register one or more people of their choice to assist them in their decision-making under the new Act. These ‘supporters’ have a clear responsibility to help the older person make their own decisions, promote their wellbeing, and act in accordance with the wishes of the person they are supporting.
5. An independent complaints process
An independent Complaints Commissioner, appointed by the Minister for Aged Care, will promote the independence, transparency, and accountability of complaints handling by the Aged Care Quality and Safety Commission. An independent complaints process will help to improve the operation of aged care complaints and rebuild the trust of older people that their complaints will be taken seriously and will be resolved in a timely manner. View the OPAN webinar on understanding complaints.
6. A new funding model
Older people will be required to make means-tested co-contributions for their non-clinical care under the new Act. There will be new hardship measures for older people with limited means. Read more about the financial changes to home care and residential aged care.
The government is applying ‘no worse off’ arrangements so older people who were in the aged care system prior to 12 September 2024, when the Bill was tabled in Parliament, will not be financially disadvantaged because of the changes.
7. A new Support at Home program
The Support at Home program will bring together current in-home aged care programs. Support at Home will replace Home Care Packages and the Short-Term Restorative Care Programme from 1 July 2025. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027. Support at Home will provide a simpler and more equitable system for older people that need help to stay at home. Read more about the changes to home care.
What does this mean for you?
The new Act is not due to commence until 1 July 2025 so aged care service providers should not be implementing any changes relating to services or co-contributions until this date.
Register for our webinar on Tuesday 25 February to hear from our panel of experts on how the changes will affect you.
Useful resources:
This resource section is frequently updated as new resources become available. Continue to check back regularly.
OPAN webinars
Leading up to the commencement of the new Act, OPAN will be delivering a series of webinars to help you understand the changes.
- What the new Aged Care Act will mean for you, Tuesday 25 February, register now
- Understanding complaints, open disclosure and more, view the replay
- Statement of Rights, coming soon
- Supported-decision making, coming soon
- What is high-quality care, coming soon
- Aged care costs, coming soon
Understanding the new Aged Care Act
- Read the Department of Health and Aged Care About the Aged Care Act 2024 plain language fact sheet – for a summary of each chapter of the Aged Care Act 2024. A graphic Easy Read version is also available
- Read OPAN submission on: Aged Care Bill 2024 to understand OPAN’s position on the new legislation
Changes to home care under the new Aged Care Act
From 1 July 2025, the Support at Home program will replace the Home Care Packages Program and Short-Term Restorative Care Programme. The Commonwealth Home Support Programme will transition to the Support at Home program no earlier than July 2027.
- Read the Department of Health and Aged Care Support at Home program fact sheet – Changes to Support at Home pricing arrangements
- Read the latest Department of Health and Aged Care Support at Home program – Frequently asked questions
- Read the Department of Health and Aged Care Support at Home program – Booklet for older people, families and carers
- Read the Department of Health and Aged Care Support at Home program booklet for older Aboriginal and Torres Strait Islander people, families and carers
- View the Department of Health and Aged Care Support at Home service list – for the services that can be accessed under the new Support at Home program
- View the Department of Health and Aged Care Assistive Technology and Home Modifications List – for the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications Scheme from 1 July 2025 under the new Support at Home Program
Changes to residential aged care under the new Aged Care Act
- Read about the changes to residential aged care accommodation funding and charges in the Department of Health and Aged Care Response to the Aged Care Taskforce – Accommodation Reform
- Read about changes to the amount people pay for their non-clinical care and everyday living costs in residential aged care in the Department of Health and Aged Care Response to the Aged Care Taskforce – Residential Care Contributions
- Read about the changes to fees charged for additional goods and services in the Department of Health and Aged Care Higher Everyday Living Fee fact sheet
Stay informed
- Subscribe to the OPAN National Advocate newsletter
- View the Department of Health and Aged Care Engagement Hub – for information about changes that are being made to improve aged care
- View the Aged Care Quality and Safety Commission reform changes for older people webpage
Have your say on the Rules under the new Aged Care Act
The Department of Health and Aged Care is consulting on the Rules that will sit under the new Act. The Rules will provide further detail and instructions on how the new Act will work. Visit the department’s consultation on the new Aged Care Act webpage for more information on how to participate.
Read OPAN’s submissions to consultations on the Rules:
- New Aged Care Act Rules consultation, Release 1 – Service list, October 2024
- New Aged Care Act Rules consultation, Residential Aged Care Service List, January 2025
- New Aged Care Act Rules consultation, Release 2a – Funding for the Support at Home program, December 2024
OPAN will continue to work with older people, the government and other organisations focused on older people and carers to identify any gaps or unintended consequences that may arise through the Rules consultation and the implementation of the new Act.