New rights-based Aged Care Act

1. A rights-based focus

The new Act introduces a Statement of Rights*, which outlines the rights of older people when seeking or accessing government-funded aged care services. It includes rights like independence and autonomy, respect for privacy, safe and quality care, and the right to raise issues without fear of reprisal.  Aged care service providers are legally obliged to deliver services to older people in line with the Statement of Rights.

View our webinar on Statement of Rights.

*The Statement of Rights replaces the Charter of Aged Care Rights, which was a voluntary agreement. 

2. Enhanced quality standards  

Strengthened Aged Care Quality Standards will be introduced with the commencement of the new Act from 1 July 2025. Aged Care Quality Standards are a set of requirements that define what good care looks like. The strengthened standards will make it clear what older people can expect from aged care service providers and workers. Under the strengthened standards, providers must actively include older people in the planning and management of their care to ensure care is safe, high quality and tailored to the needs of the older person.

3. Greater protections when you speak up 

The new Act increases protections for whistleblowers – people who call out issues. Older people, families, representatives, and aged care workers can report a person or organisation who has not followed aged care law without fear that they will be punished or treated unfairly. 

4. Safeguards around decision-making 

Under the new Act, older people’s right to make decisions about the care they receive and the risks they are willing to take is enshrined in legislation. The Act acknowledges that some older people may want support in making certain types of decisions. When the Act comes into effect, older people can register one or more people to assist them. These people are referred to as their supporters. The new Act clearly outlines the role and responsibilities of these registered sSupporters in upholding the older person’s wishes and preferences. An older person does not have to register a supporter if they don’t want to.

View our webinar on supported decision-making and supporters in the new Aged Care Act.

5. An independent complaints process 

An independent Complaints Commissioner, appointed by the Minister for Aged Care, will promote the independence, transparency, and accountability of complaints handling by the Aged Care Quality and Safety Commission. An independent complaints process will help to improve the operation of aged care complaints and rebuild the trust of older people that their complaints will be taken seriously and will be resolved in a timely manner.

View our webinar on understanding complaints.

6. A new funding model 

Older people will be required to make means-tested co-contributions for their non-clinical care under the new Act. There will be new hardship measures for older people with limited means.

The government is applying ‘no worse off’ arrangements so older people who were in the aged care system prior to 12 September 2024, when the Bill was tabled in Parliament, will not be financially disadvantaged because of the changes.

7. A new Support at Home program

The Support at Home program will bring together current in-home aged care programs. Support at Home will replace Home Care Packages and the Short-Term Restorative Care Programme from 1 July 2025. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027.  Read more about the changes to home care below.

Aged care service providers should not be implementing any changes relating to services or co-contributions until the Act commences on 1 July 2025.