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Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home Get support What is advocacy?

What is advocacy?

An advocate provides you with the information and support you need for better aged care. OPAN helps tens of thousands of older people resolve their issues with government-funded aged care services each year. 

Older people, their families and carers often call us when they

  • are finding it difficult to access aged care services
  • have a concern about their aged care services
  • don’t feel like their aged care services are meeting their needs
  • want to make a complaint.

Our national team of advocates is here to ensure your rights are upheld and your wishes are met, whether you are living independently at home or in residential care.

Our services are free, independent and confidential.

1800 700 600

Speak to an advocate for information or support in relation to your government-funded aged care services.  Our operating hours are 8am–8pm Monday to Friday and 10am–4pm on Saturdays.

Complete a form

You can also complete a form for information or advocacy support. You will be contacted by our network member organisation in your state/territory, this call may come from a private number.

OPAN’s advocates are always available to provide information and support to older people and their families. However, there may be times when you want to speak up for yourself.