My Aged Care

To access any type of government-funded aged care service, you need to contact My Aged Care.

You can connect with My Aged Care by phone on 1800 200 422 or via the website. Some Services Australia offices have an Aged Care Specialist Officer who can see you in person.

My Aged Care staff will talk to you over the phone to identify your level of need and refer you for an assessment.

This assessment may be done over the phone or in person in your own home. An assessment team will contact you to check your details and arrange a time that suits you.

After the assessment is done, you will be informed about the support you’re eligible for and how to access it.

Documents and external links

Learn more about My Aged Care. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

My Aged Care: How aged care works

The starting point for My Aged Care and information on what’s involved in beginning your own aged care journey.

How to contact My Aged Care

View this page to access My Aged Care’s contact details and information on services that can help you contact them if you need support.

How to get assessed

Read this important information about the assessment process, what to expect and how to prepare so your care needs are better understood. You can also apply for an assessment online if preferred.

Registering a supporter

There may be times when you would like someone to contact My Aged Care on your behalf. A representative is someone who is appointed to speak and act on behalf of another person. They could be a family member, a friend, a carer, or an aged care advocate.

Support for Aboriginal and Torres Strait Islander people, including those from Stolen Generations

My Aged Care information for people who are Aboriginal or Torres Strait Islander, and 50 years or older. It’s important to find aged care services that respect your culture as well as meet your care needs.

Services Australia Aged Care Specialist Officers

You can book a free face-to-face appointment with an Aged Care Specialist Officer in some locations across Australia. Visit the page to find a location or make an appointment.

Self-advocacy toolkit

What you need to know for better aged care

My Aged Care