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Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Self-advocacy toolkit Your aged care rights Visitor access

Visitor access

The ability to maintain connections with friends and family is essential for the wellbeing of older people in residential aged care.

Visitor restrictions have been one of the issues most frequently raised with OPAN advocates in the wake of the COVID-19 pandemic.

Knowing your visitation rights can help you speak up.

According to the revised Industry Code for Visiting in Aged Care Homes, restrictions should only occur

  • when a COVID-19 outbreak occurs in your home
  • when there are high levels of COVID-19 in your local community.

If restrictions are in place, an Essential Visitor is still allowed to visit you even during lockdowns.

You can also chat to us on 1800 700 600 if you have issues receiving visitors in your aged care home.

Documents and external links

Learn more about visitor access. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

Your right to receive visitors leaflet

Download this important OPAN leaflet with your rights to visitors listed.

Visitor access in residential aged care

OPAN’s website provides more information and resources about your right to receive visitors in aged care and the different types of essential visitors.

Partnerships in Care resourcesc

A Partnership in care program supports aged care residents and their family or close friends to continue their relationships of care and companionship even during periods of an infectious outbreak. For further information about the program read the factsheet, information package and access the online learning modules from the Aged Care Quality and Safety Commission.

Need more support?
Call 1800 700 600