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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Your aged care rights

Your aged care rights

To self-advocate means to speak up for yourself about your rights, your needs, and what is important to you. To speak up for yourself and others about aged care services, you need to know what you can reasonably expect from those who deliver them. Information about your rights – and the rules and regulations that apply to service providers – is key. Professional aged care advocates frequently use tools like the Charter of Aged Care Rights and the Aged Care Quality Standards to resolve problems. You can, too. When something is not right, or not working for you, it’s okay to speak up. Explore the topics below to learn more.

Who is OPAN and what is self-advocacy?

Learn to speak up and how OPAN can help

Making the most of your aged care services

Making the most of your aged care services

Charter of Aged Care Rights

Understand your rights as an older person

Aged Care Quality Standards

What rules do providers need to follow?

Care planning

Creating a blueprint for the care you want

Visitor access

How to stay connected to your community in an aged care home

Need more support?
Call 1800 700 600