Skip to content
Tiếng Việt
中文 (Taiwan)

Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Self-advocacy toolkit Your aged care rights Charter of Aged Care Rights

Charter of Aged Care Rights

Older people receiving government-funded aged care – either in their own home or in an aged care home – have rights.

Enshrined in the The Charter of Aged Care Rights (The Charter), for example, is your right to safe and high-quality services and your right to be treated with dignity and respect.

The Charter also supports your right to speak up and

  • have control over, and make decisions about, the personal aspects of your daily life
  • be listened to and understood
  • complain free from reprisal
  • and have your complaints dealt with fairly and promptly.

Professional aged care advocates frequently use their knowledge of the Charter to support better outcomes and you can too. To see the Charter in action, watch the ‘Your rights’ video.

Download a full copy of the Charter below. The Charter is available in multiple languages.

You also have the right to Security of Tenure, which means there are very limited circumstances where you may be asked to leave your aged care home.

You have further rights under consumer law.

OPAN delivers free education about your rights, to aged care recipients, aged care staff and community groups. Learn more below and book an education session.

The Charter of Aged Care Rights

The Charter of Aged Care Rights protects your rights as a consumer of Australian Government funded aged care services. Click on the ‘CC’ button to turn on captions and the ‘Youtube’ icon for full screen.

Documents and external links

Learn more about the Charter of Aged Care Rights. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

Charter of Aged Care Rights information

Learn more about the Charter and how it helps you or a representative, to understand what should be expected from the care and services you receive from your aged care provider.

Charter of Aged Care Rights poster

Download your copy of The Charter of Aged Rights poster from the Aged Care Quality and Safety Commission.

Charter of Aged Care Rights in multiple languages

Download your Charter of Aged Care Rights booklet in English and 18 other languages.

Home care - know your consumer rights

Read the Australian Competition and Consumer Commission (ACCC) leaflet on understanding your rights when you receive a home care package, in English and other languages.

OPAN education and information sessions

We offer free education, information sessions and online learning for older people, communities and professionals about aged care rights.

Need more support?
Call 1800 700 600