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Our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Self-advocacy toolkit Protecting yourself from harm Where to get help and support

Where to get help and support

1800 ELDERHelp (1800 353 374) is the National Elder Abuse phone line. 1800ELDERHelp automatically redirects callers seeking information or advice on elder abuse to their state or territory phone line service.

Lifeline Australia (13 11 14) provides 24-hour crisis support and suicide prevention services to people experiencing emotional distress.

1800 RESPECT (1800 737 732) is the national domestic, family and sexual violence counselling, information and support service. They are available 24 hours a day, 7 days a week.. People can also access local support services and search the internet using Daisy, a free app that protects user privacy.

OPAN can provide independent and confidential information to older people experiencing abuse or neglect within the aged care system.

Advocates can also provide information and education sessions in residential aged care homes and community settings around identifying and preventing abuse.

What can you do to help?

Australian Human Rights Commission video on what you can do and who you can contact if you are concerned about someone. Click on the ‘CC’ button to turn on captions and the ‘Youtube’ icon for full screen.

Documents and external links

Learn more about where to get help and support. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

ELDERHelp bookmark

Download this handy bookmark from the Australian Human Right Commission with a reminder of the 1800ELDERHelp telephone number. If you need information about elder abuse or help and support for yourself, a family member, friend or an older person, call the phone line.

In-language elder abuse resources

Download resources in 20 languages from the Australian Human Rights Commission to increase community awareness of the signs of elder abuse and the National Elder Abuse phone line.

Elder Abuse Action Australia

Learn more about Elder Abuse Action Australia and their extensive publications. A national voice for action, EAAA campaigns for a society that respects and values older Australians and is free from elder abuse.

Need more support?
Call 1800 700 600