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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Self-advocacy toolkit

What you need to know for better aged care

Self-advocacy or speaking up means having the right information to get the care and support you need. Explore the topics below to start.

Home Self-advocacy toolkit Aged care costs Where to go for further help

Where to go for further help

Aged Care Specialist Officers (from My Aged Care) provide in-depth information and face-to-face support in some parts of Australia. Click here for a list of locations.

OPAN advocates, supported by Financial Advocacy Officers, can help you to understand costs, options and alternative solutions. They might also refer you to Services Australia’s free Financial Information Service (FIS), which helps you to make informed decisions about your finances.

There are further resources and tools listed below.

Financial Information Services Officers can help you to plan for your future financial needs, but they do not offer financial advice.

Documents and external links

Learn more about where to go for further help. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.

My Aged Care fee estimator tool

The My Aged Care fee estimator tool can give you an estimate – to help you plan how much you might have to pay towards your home care package or residential aged care. The tool asks for a few details (about your income, assets and household) to calculate what your fees might be.

Understanding costs

This My Aged Care page provides an introduction to how costs work in aged care and the costs for different types of care.

My Aged Care income and means assessment tool

Not everyone needs to do an assessment for home care or residential aged care. Use this My Aged Care tool that works out if you need an assessment and what is included in one.

Financial support and advice

When planning your finances for aged care, there are many aspects to consider—for example, pensions, superannuation, and retirement planning. So, it’s beneficial to seek independent financial advice before deciding how to pay for your aged care. This My Aged Care page outlines services and tools that can help.

Aged Care calculation of your cost of care

Services Australia can provide you with information on how much you will pay towards your care services based on your financial details.

Financial Information Service (FIS) Officers

Learn about Service Australia’s Financial Information Officers, how they can help and the services they provide in relation to your future financial needs.

Financial Information Service

Learn about Service Australia’s Financial Information Service which can help you make informed decisions about your finances including helping you understand what happens when you move into aged care.

Need more support?
Call 1800 700 600