Webinar – The Big Q&A

The new rights-based Aged Care Act comes into effect on 1 November 2025. This ambitious reform represents a significant shift in the way aged care is delivered in this country. What does this mean on a practical level? How will the changes affect older people and their families? Join us for the Big Q&A, where a panel of experts will answer your questions.

Panel:

• Craig Gear, Chief Executive Officer, Older Persons Advocacy Network (OPAN)
• Pat Sparrow, Chief Executive Officer, COTA Australia
• Anne Burgess, Chair, Council of Elders and Chair Aged Care Transition Taskforce  
• Liz Hefren-Webb, Aged Care Quality and Safety Commissioner, Aged Care Quality and Safety Commission.
• Susan Trainor, Contributions & Accommodation Reform, Department of Health, Disability and Ageing

Webinar Resources:

OPAN:

• Aged Care Advocacy Line: 1800 700 600
• Visit the OPAN website
• View the 20 most commonly asked questions from The Big Q&A webinar

COTA Australia:

• Contact: 1300 COTA AU (1300 2682 28)
• COTA Australia – Representing Older Australians website

Department of Health, Disability and Ageing: 

• Contact: 1800 020 103
• Department of Health Disability and Ageing website
• Visit for more information on the New Aged Care Act
• Find the Support at Home indicative price list here

My Aged Care: 

• Contact: 1800 200 422
• Access Australian aged care information and services
• View the fee estimator here

Aged Care Quality and Safety Commission: 

• Contact: 1800 951 822
• Aged Care Quality and Safety Commission website