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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home News and media centre News Transport costs discriminate against people in rural areas 

Transport costs discriminate against people in rural areas 

Aged Care Act Senate inquiry: National Older Persons Reference Group member Helen Walne gives evidence.

Helen Walne told a Senate inquiry last week that her health had deteriorated significantly since she ‘upgraded’ to a Level 3 Home Care Package (HCP). 

Helen, a member of OPAN’s National Older Persons Reference Group, suffers from arthritis, advanced osteoporosis and chronic obstructive pulmonary disease (COPD). To maintain healthy independence, she requires a variety of supervised therapies, such as hydrotherapy, Pilates and a lung rehabilitation program. 

While Helen was receiving lower-level aged care support through the Commonwealth Home Support Program (CHSP), she paid a flat fee of $18.00 each time she travelled to an appointment. Since receiving her HCP in January, she has been charged by the kilometre. 

‘This equates to my journeys to hospital clinics, which I attend quite regularly, now costing $120 plus, and even more to the public dental clinic,’ she told the Senate Inquiry into the Aged Care Bill 2024 at a public hearing in Devonport, Tasmania, on 4 October. 

Due to the increased travel costs, Helen has been unable to access therapy for the last 10 months. 

Hospital admission 

‘My health has deteriorated significantly this year and resulted in a second emergency hospital admission due to an exacerbation of COPD, emphysema, choking,’ she said in her evidence. 

‘Medical advice is for me to participate in supervised therapies to at least maintain some sort of general health and independence, but the transport costs have prevented me from doing this. 

‘I strongly believe that older people like me living in regional, rural and remote areas, need an extra subsidy or supplement paid to providers … to get to the needed services, the same as someone living in the metropolitan areas such as Hobart.’ 

Helen told the inquiry the current process was discriminatory, causing disabilities and limiting the independence and health of people living in outer regions. 

‘Transport is a nationwide issue for people on a package. We urgently need a review of the fee structure … to provide us with the financial means to accommodate our transport costs.’ 
 
Read Helen’s full statement on the Parliament of Australia website.

For new Aged Care Act updates, visit our website.