Please note, these resources address inclusive practice broadly. Strategies and resources that address inclusive practice for specific communities / diversity characteristics, have been included within the diversity characteristic summaries.
Bolton Clarke have developed a comprehensive range of resources, tools and education programs to support effective diversity and inclusion planning and practice. These are available from their Inclusive Health and Ageing website: https://www.inclusivehealthandageing.com.au/. Key resources include:
- The Diversity Series Videos. Available from: https://www.inclusivehealthandageing.com.au/diversityseries/
- iLead Training Program (training designed for smaller CHSP services to introduce diversity in practice). Available from: https://www.boltonclarke.com.au/globalassets/resources/diversity-resources/user-guide-ilead-modules-diversity.pdf
- Eastern Sector Development Team (Victoria) – Addressing diversity and wellness within the aged care quality standards. Available from: www.esdt.com.au/addressing-diversity-with-the-aged-care-quality-standards.html
Grampians Region Sector Development Team (Victoria) – Exploring Diversity and Wellness – A toolkit for reflective conversations. Available from: https://csdgrampians.org.au/exploring-diversity-and-wellness/
Service accessibility
Carrillo, J., Carrillo, V., Perez, H., Salas-Lopez, D., Natale-Pereira, A. & Alex, B. (2011) Defining and Targeting Health Care Access Barriers. Journal of health care for the poor and underserved. 22. 562-75. Available from: https://doi.org/10.1353/hpu.2011.0037
Carroll, C., Sworn, K., Booth, A., Tsuchiya, A., Maden, M. & Rosenberg, M. (2022) Equity in healthcare access and service coverage for older people: a scoping review of the conceptual literature. Integrated Healthcare Journal 2022;4:e000092. Available from: https://doi.org/10.1136/ihj-2021-000092
For further information about the determinants of health and a social model of health, please refer to the resource lists provided in the training introduction.
Whole of organisation approach
Australian Commission on Safety and Quality in Healthcare (ACSQHC) About patient safety culture. Available from: https://www.safetyandquality.gov.au/our-work/indicators-measurement-and-reporting/patient-safety-culture/about-patient-safety-culture
Australian Commission on Safety and Quality in Healthcare (ACSQHC) (2018) Review of key attributes of high-performing person-centred healthcare organisations. Available from: https://www.safetyandquality.gov.au/publications-and-resources/resource-library/review-key-attributes-high-performing-person-centred-healthcare-organisations
Department of Health and Aged Care (2021) Practical guide for embedding wellness and reablement into services delivery – Organisational culture checklist. Available from: https://www.health.gov.au/resources/collections/wellness-and-reablement-resources
Mannion, R. & Daview, H. (2018) Understanding organisational culture for healthcare quality improvement. British Medical Journal; 363:k4907. Available from: https://doi.org/10.1136/bmj.k4907
Understanding your local community
Diversity / events calendars:
Reliable data sources:
Australian Bureau of Statistics (ABS): https://www.abs.gov.au/
SBS Census Explorer: https://www.sbs.com.au/census-explorer-2021/index.html?lang=en&placeType=australia&places=australia&topic=cultural-diversity
Australian Institute of Health and Welfare (AIHW): www.aihw.gov.au/reports-data
The AIHW’s GEN website: https://www.gen-agedcaredata.gov.au/about/news/gen-topics-updated-2022%E2%80%9323
CEPAR: https://www.cepar.edu.au/cepar-population-ageing-projections
Aged Care Diversity Framework Population summaries: www.health.gov.au/resources/publications/aged-care-diversity-framework
Department of Veterans’ Affairs (DVA): https://www.dva.gov.au/get-support/providers/training-research/research/statistics-about-veteran-population
ID profile Suburb-based community profiles: https://profile.id.com.au/
Aged care assessments and the My Aged Care Service provider portal
Department of Health and Aged Care. My Aged Care for service providers. Available from: https://www.health.gov.au/initiatives-and-programs/my-aged-care/using-my-aged-care/my-aged-care-for-service-providers
Additional reference:
DH (2021) My Aged Care Assessment manual for Regional Assessment Services and Aged Care Assessment Teams (Version 3.1). Available from: https://www.health.gov.au/resources/publications/my-aged-care-assessment-manual
Collection of data/identifying information
Australian Bureau of Statistics (ABS) standards regarding collecting identifying information:
- Indigenous Status Standard (2014) Available from here.
- Standards for Statistics on Cultural and Language Diversity (2022). Available from: https://www.abs.gov.au/statistics/standards/standards-statistics-cultural-and-language-diversity/latest-release
- Standards for Sex, Gender, Variations of sex Characteristics and Sexual Orientation Variables (2020) Available from: https://www.abs.gov.au/statistics/standards/standard-sex-gender-variations-sex-characteristics-and-sexual-orientation-variables/2020#introduction
Kukutai, T. and Taylor, J. (Eds.) (2016). Indigenous data sovereignty: Towards an agenda (Vol 38). ANU Press. Available from: https://www.jstor.org/stable/j.ctt1q1crgf
United Nations (2007) United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) was adopted by the General Assembly on Thursday, 13 September 2007. Available from: https://www.un.org/development/desa/indigenouspeoples/declaration-on-the-rights-of-indigenous-peoples.html
Australian Department of the Prime Minister and Cabinet (PMC) (2020) National Agreement on Closing the Gap. Available from: https://coalitionofpeaks.org.au/new-national-agreement-on-closing-the-gap
LGBTIQ+ Health Australia (LHA) (2021) LGBTIQ+ Health Australia Fact Sheet: ABS Standard for Sex, Gender, Variation of Sex Characteristics and Sexual Orientation Variables. Available from: https://www.lgbtiqhealth.org.au/new_australian_bureau_of_statistics_2020_standard
LGBTIQ+ Health Australia (LHA) (2022) Silver Rainbow Webinar: Older LGBTI people and accurate data collection. Recording available from: https://www.lgbtiqhealth.org.au/silver_rainbow_webinar_older_lgbti_people_and_accurate_data_collection_upload
Australian Government – Federal Register of Legislation. n.d. Privacy Act 1988. Available from: https://www.legislation.gov.au/Series/C2004A03712
Murray Primary Health Network (PHN) (2019) Why it is important to ask the question: Are you of Aboriginal or Torres Strait Islander origin? Available from: https://www.murrayphn.org.au/portfolio-view/asking-question/
Inner North West Primary Care Partnership (INWPCP) (2014) Asking the question: are you (or is the person) of Aboriginal and/or Torres Strait Islander origin? Training resource. Available from: https://nwmphn.org.au/wp-content/uploads/2020/12/NWIH_AskingTheQuestions_FINAL_170914-1.pdf
Federation of Ethnic Communities’ Councils of Australia (FECCA) If we don’t count it … it doesn’t count. Towards Consistent National Data Collection and Reporting on Cultural, Ethnic and Linguistic Diversity. Available from: https://fecca.org.au/wp-content/uploads/2020/10/CALD-DATA-ISSUES-PAPER-FINAL2.pdf
Centre for Cultural Diversity in Ageing (CCDA) (2022) Practice guide: Data and Demographics. Available from: https://www.culturaldiversity.com.au/images/Practice_Guides/Data_and_Demographics.pdf
Information
Translation service: https://diversityagedcare.health.gov.au/request-translation
For communication resources, please refer to this section of the resources library: https://opan.org.au/diversity-resources/resources-6/
Environment
Everyone is Awesome LEGO: https://www.lego.com/en-au/product/everyone-is-awesome-40516?CMP=AFC-AffiliateAU-zPXcWGyha8g-3769342-1106995-15
Aboriginal Flag, Torres Strait Islander Flag, and Australian Flag set: https://www.kullillaart.com.au/aboriginal-tsi-australian-flag-desk-set
Sarra, R. (2024) Printable Acknowledgement. Created by First Nations Artist Rachael Sarra. Available from: https://www.rachaelsarra.com/collection/printable-acknowledgement
RSL Care SA- Video tour of home used in the connecting through design examples: https://ticketyview.com/view/rslcaresa.myrtlebank.rc/
LGBTIQ+ Health Australia- Aged Care Inclusive Practice Poster: https://www.lgbtiqhealth.org.au/you_are_welcome_here_poster
Translated Aged Care Quality Standards Consumer Outcomes Posters:
https://www.agedcarequality.gov.au/resources/quality-standards-consumer-outcomes-poster-translations
Model of care
Person centred, strengths based service delivery
The Department of Health and Aged Care (DoHAC) have put together a range of resources to describe Wellness and reablement, along with the Reablement Community of Practice and the online wellness and reablement training. These are available from: https://www.health.gov.au/resources/collections/wellness-and-reablement-resources.
The following websites include a range of resources about person centred approaches:
- The Picker Institute: www.picker.org
- Helen Sanderson Associates: https://www.helensandersonassociates.com/person-centered-thinking-tools/
- Kate Pascale and Associates: https://kpassoc.com.au/resources/
- Social Care Institute for Excellence (SCIE): https://www.scie.org.uk/strengths-based-approaches/guidance
- University of Gothenburg, Center for Person-Centered Care (GPCC): https://www.gu.se/gpcc/om-personcentrerad-vard (press the ‘English’ button in your toolbar)
Connecting the Pieces is suite of resources that were developed by the Eastern Sector Development Team in Victoria to support staff understand the value of exploring diversity as a core part of person centred care. It includes a video and a range of supportive resources including discussion topics, reflective questions and case studies.
- Eastern Sector Development Team (2016) Connecting the Pieces. Further information and resources are available from: www.esdt.com.au/connecting-the-pieces.html
- The Diversity Jigsaw was created by Dale Park, as part of the Connecting the Pieces suite of resources. It provides a simple and effective way to explore the breadth of characteristics and experiences that shape our identity.
Dale Park (2016) The Diversity Jigsaw Created for the Eastern Sector Development Team’s Connecting the Pieces resource. Available from: www.esdt.com.au/connecting-the-pieces.html
The Aged Care Quality and Safety Commission (ACQSC) have created a series of Food, Dining and Nutrition resources. These are available from: https://www.agedcarequality.gov.au/providers/food-nutrition-dining/food-nutrition-and-dining-resources
(PalliAGED) Palliative Care Aged Care Evidence- Models of Care (2024): https://www.palliaged.com.au/Evidence-Centre/Evidence-Summaries/Models-of-Care
Open Arms Model of Care (2024): https://www.openarms.gov.au/sites/default/files/2024-05/Open%20Arms%20Model%20of%20Care%20-%20Endorsed%20Final%20-%20May%202024%20Update.pdf
Catholic Health Care Model of Care: https://www.catholichealthcare.com.au/rac-model-of-care/
Workforce
Diversity Council Australia. https://www.dca.org.au/
Australian Government business.gov.au. Equal opportunity and diversity overview. Available from: https://business.gov.au/people/employees/equal-opportunity-and-diversity
Bolton Clarke (2022) iLead Training Program (topic 4 explores managing workforce diversity). Available from: https://www.boltonclarke.com.au/globalassets/resources/diversity-resources/user-guide-ilead-modules-diversity.pdf
Federation of Ethnic Communities’ Councils of Australia (FECCA) Harmony and productivity: Maximising the value of diverse workforce. Worksheets start from: https://fecca.org.au/wp-content/uploads/2024/03/factsheet-1-introduction-to-harmony-in-the-workplace.pdf
Volunteer resources (ACQSC) – https://www.agedcarequality.gov.au/resource-library/volunteers-aged-care
Volunteering in Aged Care (DoHAC) – https://www.health.gov.au/topics/aged-care/volunteers
Tools & systems
Person centred assessment and planning tools
Helen Sanderson Associates. Person-centred thinking tools. Available from: https://www.helensandersonassociates.com/person-centered-thinking-tools/
Pascale, K (2019) CHSP Assessment and Planning resource suite. Available from: https://kpassoc.com.au/resources/gdcp-resources/
Pascale, K (2015) Goal Directed Care Planning Toolkit (see Chapter 2 for examples of assessment & conversation tools with examples of their application with older people). The toolkit and associated resources are available from: https://kpassoc.com.au/resources/gdcp-resources/
Department of Health and Aged Care (2021) Practical guide for embedding wellness and reablement into service delivery – More Good Days wellness wheel. Available from: https://www.health.gov.au/resources/publications/more-good-days-wellness-wheel
Helping Hand Aged Care (HHAC) (2021) About Me: Practical tips for aged care providers to support their clients to develop their own About ME one-page profile. Available from: https://www.helpinghand.org.au/wp-content/uploads/2022/04/About-ME-booklet-v2-web-version.pdf
Alzheimers Society (2010) This is me. Available from: https://www.alzheimers.org.uk/get-support/publications-factsheets/this-is-me?fileID=849
Policies and procedures
Further reading on policies and procedures in Aged Care:
Partnerships & collaboration
Stakeholder engagement
Department of Health and Aged Care (DH) (2017) Stakeholder engagement framework. Available here.
Victorian Department of Health and Human Services (DHHS) (2018) Stakeholder engagement toolkit. Available from: https://nla.gov.au/nla.obj-613188979/view
Australian Public Service Commission (APSC) Getting stakeholder engagement right. Available from: https://www.apsc.gov.au/initiatives-and-programs/workforce-information/taskforce-toolkit/stakeholder-engagement/getting-stakeholder-engagement-right
EngagementHub share a range of stakeholder engagement resources and tools on their website: https://engagementhub.com.au/blog/
The International Association for Public Participation (IAP2) is an international leader in stakeholder engagement and public participation. A range of resources are available on their website: https://www.iap2.org/. Of particular interest may be:
- IAP2 Spectrum of Public Participation. Available from: https://cdn.ymaws.com/www.iap2.org/resource/resmgr/pillars/Spectrum_8.5x11_Print.pdf
- Public Participation Pillars. Available from: https://cdn.ymaws.com/www.iap2.org/resource/resmgr/communications/11x17_p2_pillars_brochure_20.pdf
Consumer engagement strategies
Aged Care Quality and Safety Commission (ACQSC) have published a number of resources that provide guidance around consumer engagement. These include:
- Care that is right for me: A resource for working with aged care consumers (2019) Available from: https://www.agedcarequality.gov.au/sites/default/files/media/acqsc_working_with_aged_care_consumers_-_resource.pdf
- Consumer engagement in aged care – Literature review (2020) Available from: https://www.agedcarequality.gov.au/resources/consumer-engagement-aged-care-literature-review
- Better practice guide to complaints handling in aged care services (2021) Available from: https://www.agedcarequality.gov.au/resources/better-practice-guide-complaints-handling-aged-care-services
Petriwskyj, A. (2017). Client Engagement Toolkit: A Resource for Aged Care Staff. Available from: https://nmsw.uq.edu.au/client-engagement-toolkit
Council on the Ageing (COTA) Home Care Today (2014) The voice of consumers project created a number of resources to support aged care providers embed effective consumer engagement systems. The project resources, including Voice of Consumers – A practical guide are available from: https://www.cota.org.au/information/aged-care-for-providers/home-care-today-providers/consumer-engagement/consumer-engagement-organisation/
SA Office for the Ageing – Better Together: A Practical Guide to Effective Engagement with Older People. Available from: https://www.sahealth.sa.gov.au/wps/wcm/connect/efc56a004efc69f1b7ccf79ea2e2f365/Better+Together+-+A+Practical+Guide+to+Effective+Engagement+with+Older+People.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-efc56a004efc69f1b7ccf79ea2e2f365-nwLmRMW
Safer Care Victoria (2019) Partnering in healthcare: A framework for better care and outcomes. Available here.
Voice at the Table (2019) Consumer Participation Kit – provides practical information, ideas and resources about effectively engaging people with cognitive disabilities. Available from: https://voiceatthetable.com.au/resources/consumer-participation-kit/
Australian Association of Gerontology (AAG) and the Aboriginal and Torres Strait Islander Ageing Advisory Group (ATSIAAG) (2020) Yarns on the (Virtual) Veranda. Available here.
Metro-Regional Intellectual Disability Network. MRID Codesignkit. Available from: http://codesignkit.org.au/
National Mental Health Commission (2019) Consumer and carer engagement: a practical guide. Available here.
Good Complaints Practice (ACQSC): https://www.agedcarequality.gov.au/contact-us/complaints-concerns/good-complaints-practice and webinar https://www.youtube.com/watch?v=qRZsDflLKNw
Strengthening Governance: https://www.agedcarequality.gov.au/for-providers/strengthening-governance
- Fact sheet for consumers: https://www.agedcarequality.gov.au/resource-library/consumer-advisory-body-fact-sheet-consumers
- Meeting discussion guide: https://www.agedcarequality.gov.au/resource-library/consumer-advisory-body-meeting-discussion-guide
Consumer Feedback toolkit:
Pascale, K. (2024) Consumer Feedback Toolkit (Version 2). Developed by Kate Pascale and Associates (KPA) on behalf of Eastern Sector Development Team (ESDT), EACH Melbourne, VIC. Available from: https://www.esdt.com.au/consumer-feedback-toolkit.html
Community West Inc. and Council on the Ageing (COTA) Australia (2016) Step Forward together project created a range of resources to support aged care providers embed co-production approaches in their work. Key resources include:
- Step Forward Together Toolkit and Resource Guide Available from: https://www.cota.org.au/publication/step-forward-together-toolkit-resource-guide/
- Step Forward Together documentary (20 minute video). Available from: https://youtu.be/QLP7-SfucAk
Health Issues Centre have developed a suite of resources to support effective consumer engagement. These include:
- Guides for inclusive consumer and community engagement (2022) These guides are designed to support services to undertake inclusive consultation and engage with diverse consumers and communities. The guides and associated resources are available from: https://hic.org.au/consumer-engagement-resources-october-2021/
- Consumer Model – Partnering with Healthcare organisations (2022) Available from: https://hic.org.au/wp-content/uploads/2022/01/HIC-SCV-Consumer-Model-Partnering-with-Healthcare-Organisations-FINAL-VERSION.pdf
- Guide to engaging diverse consumers in organisational and governance structures (2022) Available from: https://hic.org.au/wp-content/uploads/2021/10/SCV-HIC-Guide-to-engaging-diverse-consumers-in-organisational-and-governance-structures-2022.-FINAL.pdf
Centre for Cultural Diversity in Ageing (CCDA) have published a number of resources that provide information about effective consumer engagement with older CALD people. These include:
- Practice guide: Culturally inclusive feedback (2020) Available from https://www.culturaldiversity.com.au/images/Practice_Guides/Culturally_Inclusive_Feedback2.pdf
- Inclusive Consumer Feedback (webinar) (2021) Available from https://www.youtube.com/watch?v=T0Vzcxocd0s
- Practice guide: Effective Co-design with Consumers from Culturally and Linguistically Diverse Backgrounds (2022) Available from https://www.culturaldiversity.com.au/documents/practice-guides/1459-practice-guide-effective-co-design-with-cald-consumers/file
