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Call the Aged Care Advocacy Line, our national team of advocates is available Monday to Friday 8am–8pm and Saturday 10am-4pm 

Home Diversity resources Delivering safe and inclusive aged care services-action areas

Delivering safe and inclusive aged care services-action areas

Please note, these resources address inclusive practice broadly.  Strategies and resources that address inclusive practice for specific communities / diversity characteristics, have been included within the diversity characteristic summaries.

Bolton Clarke have developed a comprehensive range of resources, tools and education programs to support effective diversity and inclusion planning and practice.  These are available from their Inclusive Health and Ageing website: https://www.inclusivehealthandageing.com.au/. Key resources include:

Grampians Region Sector Development Team (Victoria) – Exploring Diversity and Wellness – A toolkit for reflective conversations.  Available from: https://csdgrampians.org.au/exploring-diversity-and-wellness/

Service accessibility

Carrillo, J., Carrillo, V., Perez, H., Salas-Lopez, D., Natale-Pereira, A. & Alex, B. (2011) Defining and Targeting Health Care Access Barriers. Journal of health care for the poor and underserved. 22. 562-75.  Available from: https://doi.org/10.1353/hpu.2011.0037

Carroll, C., Sworn, K., Booth, A., Tsuchiya, A., Maden, M. & Rosenberg, M. (2022) Equity in healthcare access and service coverage for older people: a scoping review of the conceptual literature. Integrated Healthcare Journal 2022;4:e000092.  Available from: https://doi.org/10.1136/ihj-2021-000092

For further information about the determinants of health and a social model of health, please refer to the resource lists provided in the training introduction.

Whole of organisation approach

Australian Commission on Safety and Quality in Healthcare (ACSQHC) About patient safety culture.  Available from: https://www.safetyandquality.gov.au/our-work/indicators-measurement-and-reporting/patient-safety-culture/about-patient-safety-culture

Australian Commission on Safety and Quality in Healthcare (ACSQHC) (2018) Review of key attributes of high-performing person-centred healthcare organisations.  Available from: https://www.safetyandquality.gov.au/publications-and-resources/resource-library/review-key-attributes-high-performing-person-centred-healthcare-organisations

Department of Health and Aged Care (2021) Practical guide for embedding wellness and reablement into services delivery – Organisational culture checklist.  Available from: https://www.health.gov.au/resources/collections/wellness-and-reablement-resources

Mannion, R. & Daview, H. (2018) Understanding organisational culture for healthcare quality improvement.  British Medical Journal; 363:k4907.  Available from: https://doi.org/10.1136/bmj.k4907

Understanding your local community

Diversity / events calendars:

Reliable data sources:

Australian Bureau of Statistics (ABS): https://www.abs.gov.au/

SBS Census Explorer: https://www.sbs.com.au/census-explorer-2021/index.html?lang=en&placeType=australia&places=australia&topic=cultural-diversity

Australian Institute of Health and Welfare (AIHW): www.aihw.gov.au/reports-data

The AIHW’s GEN website: https://www.gen-agedcaredata.gov.au/about/news/gen-topics-updated-2022%E2%80%9323

CEPAR: https://www.cepar.edu.au/cepar-population-ageing-projections

Aged Care Diversity Framework  Population summaries: www.health.gov.au/resources/publications/aged-care-diversity-framework

Department of Veterans’ Affairs (DVA): https://www.dva.gov.au/get-support/providers/training-research/research/statistics-about-veteran-population

ID profile Suburb-based community profiles: https://profile.id.com.au/

Aged care assessments and the My Aged Care Service provider portal

Department of Health and Aged Care. My Aged Care for service providers.  Available from: https://www.health.gov.au/initiatives-and-programs/my-aged-care/using-my-aged-care/my-aged-care-for-service-providers

Additional reference:
DH (2021) My Aged Care Assessment manual for Regional Assessment Services and Aged Care Assessment Teams (Version 3.1).  Available from: https://www.health.gov.au/resources/publications/my-aged-care-assessment-manual

Collection of data/identifying information

Australian Bureau of Statistics (ABS) standards regarding collecting identifying information:

Kukutai, T. and Taylor, J. (Eds.) (2016). Indigenous data sovereignty: Towards an agenda (Vol 38). ANU Press.  Available from: https://www.jstor.org/stable/j.ctt1q1crgf

United Nations (2007) United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) was adopted by the General Assembly on Thursday, 13 September 2007.  Available from: https://www.un.org/development/desa/indigenouspeoples/declaration-on-the-rights-of-indigenous-peoples.html

Australian Department of the Prime Minister and Cabinet (PMC) (2020)  National Agreement on Closing the Gap.  Available from: https://coalitionofpeaks.org.au/new-national-agreement-on-closing-the-gap

LGBTIQ+ Health Australia (LHA) (2021) LGBTIQ+ Health Australia Fact Sheet: ABS Standard for Sex, Gender, Variation of Sex Characteristics and Sexual Orientation Variables.  Available from: https://www.lgbtiqhealth.org.au/new_australian_bureau_of_statistics_2020_standard

LGBTIQ+ Health Australia (LHA) (2022) Silver Rainbow Webinar: Older LGBTI people and accurate data collection.  Recording available from: https://www.lgbtiqhealth.org.au/silver_rainbow_webinar_older_lgbti_people_and_accurate_data_collection_upload

Australian Government – Federal Register of Legislation. n.d. Privacy Act 1988.  Available from: https://www.legislation.gov.au/Series/C2004A03712

Murray Primary Health Network (PHN) (2019) Why it is important to ask the question: Are you of Aboriginal or Torres Strait Islander origin?  Available from: https://www.murrayphn.org.au/portfolio-view/asking-question/

Inner North West Primary Care Partnership (INWPCP) (2014) Asking the question: are you (or is the person) of Aboriginal and/or Torres Strait Islander origin? Training resource.  Available from: https://nwmphn.org.au/wp-content/uploads/2020/12/NWIH_AskingTheQuestions_FINAL_170914-1.pdf

Federation of Ethnic Communities’ Councils of Australia (FECCA) If we don’t count it … it doesn’t count.  Towards Consistent National Data Collection and Reporting on Cultural, Ethnic and Linguistic Diversity.  Available from: https://fecca.org.au/wp-content/uploads/2020/10/CALD-DATA-ISSUES-PAPER-FINAL2.pdf

Centre for Cultural Diversity in Ageing (CCDA) (2022) Practice guide: Data and Demographics.  Available from: https://www.culturaldiversity.com.au/images/Practice_Guides/Data_and_Demographics.pdf

Information

Translation service: https://diversityagedcare.health.gov.au/request-translation

For communication resources, please refer to this section of the resources library: https://opan.org.au/diversity-resources/resources-6/

Environment

Everyone is Awesome LEGO: https://www.lego.com/en-au/product/everyone-is-awesome-40516?CMP=AFC-AffiliateAU-zPXcWGyha8g-3769342-1106995-15

Aboriginal Flag, Torres Strait Islander Flag, and Australian Flag set: https://www.kullillaart.com.au/aboriginal-tsi-australian-flag-desk-set

Sarra, R. (2024) Printable Acknowledgement. Created by First Nations Artist Rachael Sarra.  Available from: https://www.rachaelsarra.com/collection/printable-acknowledgement

RSL Care SA- Video tour of home used in the connecting through design examples: https://ticketyview.com/view/rslcaresa.myrtlebank.rc/

LGBTIQ+ Health Australia- Aged Care Inclusive Practice Poster: https://www.lgbtiqhealth.org.au/you_are_welcome_here_poster

Translated Aged Care Quality Standards Consumer Outcomes Posters:

https://www.agedcarequality.gov.au/resources/quality-standards-consumer-outcomes-poster-translations

Model of care

Person centred, strengths based service delivery

The Department of Health and Aged Care (DoHAC) have put together a range of resources to describe Wellness and reablement, along with the Reablement Community of Practice and the online wellness and reablement training.  These are available from: https://www.health.gov.au/resources/collections/wellness-and-reablement-resources.

The following websites include a range of resources about person centred approaches:

Connecting the Pieces is suite of resources that were developed by the Eastern Sector Development Team in Victoria to support staff understand the value of exploring diversity as a core part of person centred care.  It includes a video and a range of supportive resources including discussion topics, reflective questions and case studies.

  • Eastern Sector Development Team (2016) Connecting the Pieces.  Further information and resources are available from: www.esdt.com.au/connecting-the-pieces.html
  • The Diversity Jigsaw was created by Dale Park, as part of the Connecting the Pieces suite of resources.  It provides a simple and effective way to explore the breadth of characteristics and experiences that shape our identity.
    Dale Park (2016) The Diversity Jigsaw Created for the Eastern Sector Development Team’s Connecting the Pieces resource.  Available from: www.esdt.com.au/connecting-the-pieces.html

The Aged Care Quality and Safety Commission (ACQSC) have created a series of Food, Dining and Nutrition resources.  These are available from: https://www.agedcarequality.gov.au/providers/food-nutrition-dining/food-nutrition-and-dining-resources

(PalliAGED) Palliative Care Aged Care Evidence- Models of Care (2024): https://www.palliaged.com.au/Evidence-Centre/Evidence-Summaries/Models-of-Care

Open Arms Model of Care (2024): https://www.openarms.gov.au/sites/default/files/2024-05/Open%20Arms%20Model%20of%20Care%20-%20Endorsed%20Final%20-%20May%202024%20Update.pdf

Catholic Health Care Model of Care: https://www.catholichealthcare.com.au/rac-model-of-care/

Workforce

Diversity Council Australia. https://www.dca.org.au/

Australian Government business.gov.au. Equal opportunity and diversity overview.  Available from: https://business.gov.au/people/employees/equal-opportunity-and-diversity

Bolton Clarke (2022) iLead Training Program (topic 4 explores managing workforce diversity).  Available from: https://www.boltonclarke.com.au/globalassets/resources/diversity-resources/user-guide-ilead-modules-diversity.pdf

Federation of Ethnic Communities’ Councils of Australia (FECCA) Harmony and productivity: Maximising the value of diverse workforce.  Worksheets start from: https://fecca.org.au/wp-content/uploads/2024/03/factsheet-1-introduction-to-harmony-in-the-workplace.pdf

Volunteer resources (ACQSC) – https://www.agedcarequality.gov.au/resource-library/volunteers-aged-care

Volunteering in Aged Care (DoHAC) – https://www.health.gov.au/topics/aged-care/volunteers

Tools & systems

Person centred assessment and planning tools

Helen Sanderson Associates. Person-centred thinking tools.  Available from: https://www.helensandersonassociates.com/person-centered-thinking-tools/

Pascale, K (2019) CHSP Assessment and Planning resource suite.  Available from: https://kpassoc.com.au/resources/gdcp-resources/

Pascale, K (2015) Goal Directed Care Planning Toolkit (see Chapter 2 for examples of assessment & conversation tools with examples of their application with older people).  The toolkit and associated resources are available from: https://kpassoc.com.au/resources/gdcp-resources/

Department of Health and Aged Care (2021) Practical guide for embedding wellness and reablement into service delivery – More Good Days wellness wheel.  Available from: https://www.health.gov.au/resources/publications/more-good-days-wellness-wheel

Helping Hand Aged Care (HHAC) (2021) About Me: Practical tips for aged care providers to support their clients to develop their own About ME one-page profile.  Available from: https://www.helpinghand.org.au/wp-content/uploads/2022/04/About-ME-booklet-v2-web-version.pdf

Alzheimers Society (2010) This is me.  Available from: https://www.alzheimers.org.uk/get-support/publications-factsheets/this-is-me?fileID=849

Partnerships & collaboration

Stakeholder engagement

Department of Health and Aged Care (DH) (2017) Stakeholder engagement framework.  Available here.

Victorian Department of Health and Human Services (DHHS) (2018) Stakeholder engagement toolkit.  Available from: https://nla.gov.au/nla.obj-613188979/view

Australian Public Service Commission (APSC) Getting stakeholder engagement right.  Available from: https://www.apsc.gov.au/initiatives-and-programs/workforce-information/taskforce-toolkit/stakeholder-engagement/getting-stakeholder-engagement-right

EngagementHub share a range of stakeholder engagement resources and tools on their website: https://engagementhub.com.au/blog/

The International Association for Public Participation (IAP2) is an international leader in stakeholder engagement and public participation.  A range of resources are available on their website: https://www.iap2.org/.  Of particular interest may be:


Consumer engagement strategies

Aged Care Quality and Safety Commission (ACQSC) have published a number of resources that provide guidance around consumer engagement.  These include:


Petriwskyj, A. (2017). Client Engagement Toolkit: A Resource for Aged Care Staff.  Available from: https://nmsw.uq.edu.au/client-engagement-toolkit

Council on the Ageing (COTA) Home Care Today (2014) The voice of consumers project created a number of resources to support aged care providers embed effective consumer engagement systems.  The project resources, including Voice of Consumers – A practical guide are available from:  https://www.cota.org.au/information/aged-care-for-providers/home-care-today-providers/consumer-engagement/consumer-engagement-organisation/

SA Office for the Ageing – Better Together: A Practical Guide to Effective Engagement with Older People.  Available from: https://www.sahealth.sa.gov.au/wps/wcm/connect/efc56a004efc69f1b7ccf79ea2e2f365/Better+Together+-+A+Practical+Guide+to+Effective+Engagement+with+Older+People.pdf?MOD=AJPERES&CACHEID=ROOTWORKSPACE-efc56a004efc69f1b7ccf79ea2e2f365-nwLmRMW

Safer Care Victoria (2019) Partnering in healthcare: A framework for better care and outcomes.  Available here.

Voice at the Table (2019) Consumer Participation Kit – provides practical information, ideas and resources about effectively engaging people with cognitive disabilities.  Available from: https://voiceatthetable.com.au/resources/consumer-participation-kit/

Australian Association of Gerontology (AAG) and the Aboriginal and Torres Strait Islander Ageing Advisory Group (ATSIAAG) (2020) Yarns on the (Virtual) Veranda.  Available here.

Metro-Regional Intellectual Disability Network. MRID Codesignkit.  Available from: http://codesignkit.org.au/

National Mental Health Commission (2019) Consumer and carer engagement: a practical guide.  Available here.

Good Complaints Practice (ACQSC): https://www.agedcarequality.gov.au/contact-us/complaints-concerns/good-complaints-practice and webinar https://www.youtube.com/watch?v=qRZsDflLKNw

Strengthening Governance: https://www.agedcarequality.gov.au/for-providers/strengthening-governance

Consumer Feedback toolkit:

Pascale, K. (2024) Consumer Feedback Toolkit (Version 2).  Developed by Kate Pascale and Associates (KPA) on behalf of Eastern Sector Development Team (ESDT), EACH Melbourne, VIC.  Available from:  https://www.esdt.com.au/consumer-feedback-toolkit.html

Community West Inc. and Council on the Ageing (COTA) Australia (2016) Step Forward together project created a range of resources to support aged care providers embed co-production approaches in their work.  Key resources include:

Health Issues Centre have developed a suite of resources to support effective consumer engagement.  These include:

Centre for Cultural Diversity in Ageing (CCDA) have published a number of resources that provide information about effective consumer engagement with older CALD people.  These include: