Graeme didn’t know where the money in his Home Care Package was going. “I was paying all this money and wasn’t getting anything for it.”

Specialist financial advocacy officer, Heidri Brook was able to help Graeme untangle the issues with how his package was being managed. “Heidri is a little dynamo,” says Graeme. “All of a sudden I started getting phone calls and the money was reimbursed.”

Watch Graeme’s story.