If a serious incident happens in your home or aged care home, staff must
check you and others are okay
provide you with immediate support to ensure your safety, health and wellbeing
make a record of what happened
report the incident to the Aged Care Quality and Safety Commission under the Serious Incident Response Scheme (SIRS).
They are also required to document ‘near misses’ and meet with you and others affected by the incident to explain what they have done about the incident and engage you in open discussions about how they could have managed the incident better.
Reportable incidents include
unreasonable use of force
unlawful sexual contact or inappropriate sexual conduct
psychological or emotional abuse
unexplained absence from care
stealing or financial coercion by a staff member
inappropriate use of restrictive practices
SIRS – What does this mean for your care and services?
Learn how the Serious Incident Response Scheme (SIRS) supports your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse. Video from the Aged Care Quality and Safety Commission. Click on the ‘CC’ button to turn on captions and the 'Youtube' icon for full screen.
Documents and external links
Learn more about serious incidents. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.
SIRS resources - Aged Care Quality and Safety Commission
Visit the Aged Care Quality and Safety Commission website to view videos and other resources about SIRS and your rights to receive safe, high-quality care.
Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. View the resources from the Aged Care Quality and Safety Commission.