The content on this page has been updated to align with the new Aged Care Act, which came into effect 1 November 2025.
As someone who receives aged care services, you have a right to safe, high-quality care.
That right is enshrined in the Statement of Rights and the Aged Care Quality Standards – see below.
These two documents will help you to identify what safe, high-quality care looks like and whether your service provider is meeting your care requirements.
A Code of Conduct for Aged Care has also been introduced to improve the safety, health, wellbeing and quality of life for people receiving aged care and to boost trust in services – see below.
Scroll down to the resources below to help you compare providers.
If you are not happy with the services you are receiving, there is information below to help you raise your concerns.
Watch OPAN's webinar on High Quality Care
In this webinar, our panel of experts explored the strengths and limitations of the Statement of Rights and strengthened Aged Care Quality Standards and the equal importance of clinical and psychosocial support.
Documents and external links
Learn more about getting safe, high-quality care. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.
Aged Care Code of Conduct - information and resources
View the Aged Care Quality and Safety Commission website for a range of resources to understand the Code including a fact sheet, introductory video, quick reference guide and a poster.
Defining quality care
Discover what good aged-care looks like – learn what to expect, how to choose a provider and what to do if standards aren’t met.
Checking quality in aged care
View the My Aged Care website resource which covers some of the key factors to consider in a provider when looking at quality and safety of care.
How to choose a provider
Use the tool to find providers that are registered with the Aged Care Quality and Safety Commission, and quickly compare their quality of care using the Australian Government’s Star Ratings.
.
