As someone who receives aged care services, you have a right to safe, high-quality care.
That right is enshrined in the Charter of Aged Care Rights and the Aged Care Quality Standards – see below.
These two documents will help you to identify what safe, high-quality care looks like and whether your service provider is meeting your care requirements.
A Code of Conduct for Aged Care (the Code) has also been introduced to improve the safety, health, wellbeing and quality of life for people receiving aged care and to boost trust in services – see below.
Scroll down to the resources below to help you compare providers.
If you are not happy with the services you are receiving, there is information below to help you raise your concerns.
Documents and external links
Learn more about getting safe, high-quality care. These documents and websites offer help, strategies, and practical information. Brief descriptions are provided for each document or link.
Service compliance rating and non-compliance checker for care homes
For aged care homes – you can see the Service Compliance Rating in your search results. This shows if the service is meeting its quality and safety requirements on the My Aged Care website. The performance of each home has a rating out of four. Four dots means there were no areas for improvement identified in the most recent quality assessment. You can also use this My Aged Care tool to check if your care service provider has been identified as non-compliant; where significant improvements are needed.
Quality in aged care
View the My Aged Care website resource which covers some of the key factors to consider in a provider when looking at quality and safety of care.
A Code of Conduct for Aged Care - fact sheet and guide
View the Aged Care Quality and Safety Commission website for a range of resources to understand the Code including a fact sheet, detailed guidance with case studies, quick reference guide and a poster.
